![]() ![]() The method of this book is useful for any person in a leadership position within an organization. We can see the role that emotions are stressed further along the process, for example, having heartfelt communication and understanding what people are feeling and creating a recognition system that builds self-confidence. They first describes a pattern that drives change successfully: seeing(identifying/showing the problem), feeling (precipitating the right emotions regarding the problem) and changing(converting those feelings into motivated change). ![]() Throughout the book, the authors are emphatic on how emotions help to shape change across the steps. This helps the reader to assimilate and connect the principles with our own problems that require change. Since sometimes it can be difficult to envision how a theoretical principle can apply in the real-life context of an organization, the story telling part of the book is its most helpful feature. Throughout each step, Kotter gives real life stories that illustrate its application. ![]() The proposition of the authors, although challenging, is a reality when efforts are placed in creating change in what people do or don’t do. Cohen believe that creating broad change in organizations is possible by having a focus in accomplishing change in people’s behavior. ![]() The Heart of Change outlines eight steps to manage change within an organization. ![]()
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